1. The short version
- Cancel whenever you like, from Settings, in one click. No phone call, no retention script.
- Refund the first charge on a plan within 7 days (monthly) or 14 days (annual) if the product is not right for you.
- Duplicate or failed-but-captured charges are refunded in full, always, no time limit.
- Approved refunds reach your original payment method within 7 business days.
This policy applies to subscriptions to SahiInvoice bought through our website. It forms part of our Terms of Service.
2. What you are paying for
SahiInvoice is sold as a prepaid subscription that renews automatically until you cancel. Prices are in Indian rupees and GST is charged on top at the applicable rate; you receive a tax invoice for every payment.
| Plan | Price per month | Included |
|---|---|---|
| Starter | ₹499 + GST | CSV imports · Export invoices · LUT reminders |
| Professional | ₹999 + GST | Everything in Starter · Compliance alerts · GSTR-1 & 3B exports |
| Premium | ₹1,999 + GST | Everything in Professional · CA collaboration portal · Priority support |
3. Cancelling
Cancel any time from My Plan. Cancellation takes effect at the end of the period you have already paid for.
- You keep full access until the end of the current billing period — we do not cut you off mid-period.
- No further charges are taken after you cancel.
- Your data stays available until you delete your account, so you can come back or export your records.
- Cancelling is not the same as deleting. To have your data erased, use Settings → Your data.
4. When we refund
| Situation | What you get |
|---|---|
| First charge on a new monthly plan, requested within 7 days | Full refund, no questions asked |
| First charge on a new annual plan, requested within 14 days | Full refund, no questions asked |
| Duplicate charge, or a charge captured for a payment that failed | Full refund of the extra amount, at any time |
| You were charged after cancelling | Full refund of that charge |
| An extended outage or a defect that stopped you using the service | Pro-rata credit or refund for the affected period, assessed case by case |
| Renewal charges after the initial window, or a partly used period | Not normally refunded — cancel before the renewal date instead |
| Account terminated by us for breach of the Terms | Not refunded |
What a refund is not
A refund returns your subscription fee. It does not cover any tax, interest, penalty, late fee or professional cost arising from your GST filings — we are not tax advisors and do not underwrite your returns. See section 4 of the Terms of Service.
5. How to request a refund
Email support@sahiinvoice.com from the address on your account, with:
- the payment date and amount, or the Razorpay payment id from your receipt;
- which plan the charge was for; and
- one line on why you are asking — helpful for us, never a condition of a no-questions-asked refund.
We acknowledge within 48 hours and decide within 5 business days. If we decline, we will tell you exactly which part of this policy applies and why.
6. How refunds are paid
- Refunds go back to the original payment method through Razorpay. We cannot redirect a refund to a different card, UPI id or bank account.
- We initiate the refund within 7 business days of approval. Your bank or card issuer may take a further 5–10 business days to show it, which is outside our control.
- Refunds are made in Indian rupees for the amount charged. We do not compensate for exchange-rate movement or bank charges on a foreign card.
- Where GST was charged, the refund includes the GST component and we issue a credit note.
7. If you disagree
Write to support@sahiinvoice.com first — we would rather resolve it directly than through a chargeback, which freezes the payment for weeks. If we cannot agree, escalate to our Grievance Officer on the contact page. Your rights under the Consumer Protection Act, 2019 are unaffected by this policy.